High-quality custom-made Jewellery

Lifetime Warranty

Raffini Jewellers is committed to delivering high standard jewellery. We pride ourselves on our superb quality and craftsmanship that goes into every piece of jewellery that we create. Therefore we can confidently and proudly offer a lifetime warranty on all our custom made jewellery.

Our lifetime warranty covers all custom made jewellery that has Diamonds, Coloured Gemstones and Natural Pearls. This covers any defective materials or workmanship. In order to retain this warranty, we ask you to bring the item back for a yearly free check-up. This includes checking the stones are securely held in settings. We reserve the right, however, to cancel the warranty if more than 18 months has passed since the last check-up.

The lifetime warranty for custom-made jewellery is not extended to everyday wear and tear, like worn claws or any other types of settings.

Also the warranty doesn’t extend for the following instances:

  • Damage caused due to accidents or negligence.
  • Loss of diamonds, coloured gemstones and pearls directly caused by mistreatments, accidents and damage occurred while worn during physical activities (such as knocks and falls).
  • An item has been tampered with or repaired by someone other than us.
  • Scratches and misapplications which results in the overall deterioration of the Jewellery piece.
  • Loss of a Ring due to change in weather or body condition which results in fluctuation of a finger size.

Our commitment to high standard craftsmanship extends to our ready-made Jewellery, which comes with a 15 year warranty that covers any defective materials or workmanship. The warranty doesn’t extend, however, to everyday wear and tear or misuse. In order to retain this warranty, we ask you to bring the item back for a yearly check-up.

For repairs which are not covered by the warranty, a quote will be prepared and carried out upon your approval.